Frequently Asked Questions

Everything you need to know about shopping with Craft HQ.

What are your shipping rates and delivery times?

We offer standard shipping (3-5 business days) starting at $5.99 and express shipping (1-2 business days) for $12.99. Orders over $75 qualify for free standard shipping within the continental US.

What is your return policy?

We accept returns on all unused and unopened items within 30 days of delivery. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products eco-friendly?

Craft HQ is committed to sustainability. We prioritize sourcing materials from ethical suppliers and use recyclable packaging whenever possible to minimize our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.